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Practice Policy Update Regarding COVID-19

PATIENT INSTRUCTIONS FOR MEDICAL RECORD REQUESTS

Orthopaedic Specialty Institute, LLC outsources our release of information process to HealthMark Group. To follow up on the status of your medical record request, you may contact HealthMark Group directly at 800-659-4035 or status@healthmark-group.com.

HealthMark Group fulfills all patient requests for personal copies at no charge to the patient. A complimentary copy of your record will be made available through HealthMark Group’s website, www.healthmark-group.com under Manage Your Request. First time users will no longer need to setup an account, and only need to provide an email address to get started.

You may submit a request electronically with HealthMark Group by visiting requestmanager.healthmark-group.com. Once logged in, you may select Submit Request from the menu options and enter all required fields to submit an authorization to HealthMark Group directly. HealthMark Group will process your medical record request and provide notification via mail or email once complete. A complimentary copy of your record will be made available for you to download through HealthMark Group’s Request Manager website.